Radby ("we," "us," or "our") operates the website radby.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website or services, you consent to the practices described in this policy.
1. Company Information
Company Name: Radby
Headquarters: 2810 N Parham Rd, Richmond, VA 23294
Phone: (888) 338-9186
Email: support@radby.com
2. Information We Collect
Contact details: your name, email address, and phone number when you create an account, contact us, or opt in to text messages.
Account information: the details you enter to use the service.
Payment information: card details are processed by our third-party payment processor. We do not store your full payment card information on our servers.
Usage data: information collected automatically when you visit the website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
3. How We Use Your Information
To provide, maintain, and improve our services; to communicate with you about your account; to process payments and send confirmations; to respond to inquiries and provide support; to send SMS messages if you have opted in (see Section 4 below); to understand how the website is used; and to comply with legal obligations and protect against fraudulent or unauthorized activity.
4. SMS Messaging and Mobile Data
When you opt in to our SMS program, we collect your mobile phone number and your consent records in order to deliver account notification text messages related to your account. The categories of information collected through the SMS program are used solely to operate the program and send the messages you signed up to receive.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers and text-messaging opt-in data are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
You may cancel SMS messages at any time by replying STOP, and you may request help by replying HELP. Message frequency varies, and message and data rates may apply.
5. Your Claim Records and Photos
Radby stores the records you choose to add: inventory items, photos, receipts, deadlines, notes from your insurer conversations, living-expense entries, and payment records. We use them only to provide the service to you, including building the claim files you export. Radby never sends your records to an insurer or anyone else; you decide where each export goes.
Radby does not sell your data. Phone numbers are never sold, rented, or shared for marketing.
Radby does not ask for or store insurer or bank login credentials. You can ask us to delete your records at any time by contacting support@radby.com.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to keep you signed in and to understand how the website is used. You can control cookies through your browser settings; disabling them may affect some features.
7. Third-Party Disclosure
We do not sell your personal information. We may share information with trusted service providers who help us operate the website, process payments, or deliver our services, under contractual obligations to keep it confidential and use it only for those purposes. We may also disclose information when required by law or to protect our rights or the safety of others.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Your Rights
Depending on where you live, you may have the right to access, correct, update, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the information below.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
Radby may update this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the website or services after any change constitutes your acceptance of the revised policy.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Phone: (888) 338-9186
Email: support@radby.com